Terms & Conditions


Handymaster Ltd t/a SupplyHire (ìSupplyHireî ìWeî ìUsî) provides an online technology platform (the ìPlatformî) through which individuals including teachers, teaching assistants, cover supervisors, exam invigilators and other positions required in schools (ìEducation Professionalsî ìYouî) can connect with schools and colleges (ìSchoolsî) and where Schools can post open positions (ìAssignmentsî "Jobs") for which Education Professionals are required.

Schools can use the Platform to search for and evaluate Education Professionals. Education Professionals can post individual profiles and search for and evaluate School Assignments.

Schools may offer an Assignment to Education Professionals via the Platform. Education Professionals are free to accept or reject the Assignment and can communicate their decision via the Platform. Supplyhire accepts no liability for any inability to access or use the Platform caused by system downtime or by technical issues beyond Supplyhires control.

When an Education Professional indicates via the Platform their acceptance of an Assignment, the Education Professional will be supplied to the School through Supplyhires preferred umbrella company (the ìUmbrellaî).

Where the supply of an Education Professional to a School is through the Umbrella, the Education Professional will enter into a contract for services with the Umbrella and the Umbrella will employ the Education Professional and be responsible for all employerís obligations including paying the Education Professionalís wages in respect of any Assignment obtained via the Platform.

Where the supply of an Education Professional to a School is through the Umbrella, the Education Professional will enter into a contract for services with the Umbrella and the Umbrella will employ the Education Professional and be responsible for all employerís obligations including paying the Education Professionalís wages in respect of any Assignment obtained via the Platform.

A School may identify an Education Professional, introduced via the Platform, as a suitable candidate for a permanent position. Where the School engages an Education Professional on a permanent basis within three consecutive school terms, the school will be liable to pay an introduction fee (the ìIntroduction Feeî). Where this occurs, an invoice for £1000 will automatically be issued for payment by the school, to be paid in full within terms stated on the invoice.

Where the Education professional has completed three consecutive school terms, the school will not be liable for an introduction fee and may simply start the education professional on a permanent basis, without charge.

These Terms and Conditions are governed by the law of England & Wales and are subject to the exclusive jurisdiction of the Courts of England & Wales.


SupplyHire will carry out identity checks in accordance with the statutory guidance ìKeeping children safe in educationî (September 2016 as updated or amended) prior to publishing Education Professionals profiles on the Platform. Information relevant to the Education Professional will be made available to the School prior to commencement of each relevant Assignment.

When posting an Assignment on the Platform, the School will provide details of:
  • the date on which the School requires the Education Professional to commence work and the duration, or likely duration, of the work.
  • the position which the School seeks to fill, including the type of work the Education Professional in that position would be required to do
  • the location at which, and the hours during which, the Education Professional would be required to work
  • any risk to health or safety known to the School and what steps the School has taken to prevent or control such risks; the experience, training, qualifications and any authorisation which the School considers are necessary, or which are required by law, or by any professional body, for the Education Professional to possess in order to work in the position

The Assignment Fee shall be paid by the School to the Umbrella in respect of each day of an Assignment and shall be sufficient to cover the Education Professionalís pay and holiday pay, and include any SupplyHire margins, the Umbrellaís processing margin and employer's National Insurance contributions. This shall be handled in full by the Umbrella, liaising with the School and Education Professional as necessary.

All SupplyHire Fees and Introduction Fees will have VAT added at the current rate.

The School or SupplyHire may terminate an Assignment on reasonable notice but SupplyHire strongly discourages the early termination of Assignments unless exceptional circumstances occur. Early termination of Assignments without sufficient warning or reason causes undue inconvenience and provides Education Professionals with no income protection. Accordingly, SupplyHireís policy is to advise the Umbrella to invoice one dayís Assignment Fee in respect of any confirmed Assignment cancelled less than 24 hours prior to the agreed commencement date to enable payment to the Education Professional.

During an Assignment, the School will confirm to SupplyHire that the Education Professional has indeed worked on the Assignment but, in any case, it shall be assumed that the Education Professional has worked (and the School will be invoiced accordingly) unless the School notifies SupplyHire that no work has been carried out by the Education Professional on the day in question. The School cannot refuse to pay for days when Education Professionals have worked on Assignment.

SupplyHire shall advise the Umrella on the amount to invoice Schools weekly in respect of all time worked on Assignment by all Education Professionals at that School during the preceding week and the School shall settle all invoices within 7 working days of issue.

SupplyHire shall keep, and maintain for 6 years following each Assignment, details of all Assignments and the Education Professionals working on them.

Whilst reasonable efforts are made by SupplyHire to give satisfaction to the School by ensuring reasonable standards of skill, integrity and reliability from the Education Professionals and to provide the same in accordance with the details as provided by the School, no liability is accepted by SupplyHire for any loss, expense, damage or delay arising from any failure to provide any Education Professional for all or part of the Assignment or from the negligence, dishonesty, misconduct or lack of skill of the Education Professional or if the Education Professional terminates the Assignment for any reason. For the avoidance of doubt, SupplyHire does not exclude liability for death or personal injury arising from its own negligence or for any other loss which it is not permitted to exclude by law.

Education Professionals supplied by SupplyHire pursuant to these Terms and Conditions are engaged under contracts for services or employed by the Umbrella. They are not SupplyHire employees but are deemed to be under the supervision direction and control of the School from the time they report to take up duties and for the duration of the Assignment. The School agrees to be responsible for all acts, errors or omissions of the Education Professional, whether wilful, negligent or otherwise as though the Education Professionals were on the payroll of the School.

The School will comply in all respects with all statutory provisions as are in force from time to time including, for the avoidance of doubt, but not limited to the Working Time Regulations, Health and Safety at Work etc. Act 1974, the Management of Health and Safety at Work Regulations 1999, by-laws, codes of practice and legal requirements to which the School is ordinarily subject in respect of the Schoolís own staff including in particular the provision of adequate Employerís and Public Liability Insurance cover.

SupplyHire and the School agree that they will keep confidential all confidential information and take reasonable steps to ensure that their officers, employees and agents do not disclose confidential information save in the proper performance of their obligations under these Terms and Conditions.

Without prejudice to the generality of clause above:

All information relating to an Education Professional posted on the Platform or otherwise provided by SupplyHire to the School is confidential and subject to Data Protection Act 1998 and is provided solely for the purpose of providing work-finding services to the School. Such information must not be used for any other purpose nor divulged to any third party and the School undertakes to abide by the provisions of the Data Protection Act 1998 at all times in receiving and processing personal data.

The School undertakes not to request the supply of an Education Professional to perform the duties normally performed by a worker who is taking part in official industrial action or duties normally performed by a worker who has been transferred by the School to perform the duties of a person on strike or taking official industrial action.

The School shall indemnify and keep indemnified SupplyHire against any losses incurred by SupplyHire arising out of any Assignment or arising out of any non-compliance with, and/or as a result of any breach of, these Terms by the School.

The School shall inform SupplyHire in writing of any AWR claim which comes to the notice of the School as soon possible but no later than 7 calendar days from the day on which any such AWR claim comes to the notice of the School.

If the Education Professional brings, or threatens to bring, any AWR claim, the School undertakes to take such action and give such information and assistance as SupplyHire may request, and within any timeframe requested by SuppluHire and at the Schoolís own cost, to avoid, dispute, resist, mitigate, compromise or defend any such AWR claim and to appeal against any judgment given in respect thereof.

SupplyHire takes all complaints seriously and is committed to continuous improvement. If Schools have a complaint they should send this by email to support@supplyhire.co.uk. SupplyHire will normally respond within one business day. SupplyHire will investigate any matter referred and take appropriate action where necessary. If the complaint is regarding the performance, behaviour or competence of an Education professional SupplyHire will investigate the matter and take proportionate action ranging from verbal and written feedback to suspension or termination of the Education Professionalís profile on the Platform and termination of an Assignment. SupplyHire also reserves the right to restrict a Schoolís access to the Platform, for example in cases of non-payment.

These Terms and Conditions, together with the Assignment details agreed via the Platform constitute the entire agreement between SupplyHire and the School as regards the Assignment in question.

Education Professionals

In accepting these Terms & Conditions you agree to provide your services on Assignment to a School, supplied as an employee of the Umbrella. When you are supplied to a School through the Umbrella, the Umbrella will be your legal employer and responsible for paying you.

For the avoidance of doubt, these Terms and Conditions do not constitute a contract of employment between SupplyHire and you, or between you and the School.

Where payment is to be made through an umbrella company, you acknowledge that a separate contract of employment between you and the Umbrella exists or will exist prior to commencement of your first Assignment.

You acknowledge that the nature of temporary work means that there may be periods when no suitable work is available and you may not be permanently occupied.

Prior to acceptance of any Assignment SupplyHire will (via the Platform, by email or by text message) provide you with the following information:
  • the identity of the School;
  • the date the Assignment is to commence and the duration or likely duration of the Assignment;
  • the position which the School seeks to fill, including the type of work you would be required to do in that position, the location at which, and the hours during which, you would be required to work;
  • the rate of pay and any expenses payable by or to you (subject to any deductions required by law or which you may agree with the Umbrella);
  • details of the experience, training, qualifications and any authorisation which the School considers are necessary or which are required by law or a professional body for you to possess in order to work on the Assignment.

By accepting an Assignment, you accept the above in full and you confirm that you meet the criteria to carry out the assignment successfully.

If you are unable to attend work during the course of an Assignment for any reason, you should first inform the school at least one hour before your normal start time to enable alternative arrangements to be made. If the school is unreachable, you should inform SupplyHire as soon as possible.

If, either before or during the course of an Assignment, you become aware of any reason why you may not be suitable for an Assignment, you shall notify the School via the Platform without delay.

You will be paid for your work on an Assignment based on the agreed rate of pay specified in the relevant Assignment posted on the Platform multiplied by the number of days worked in the relevant period.

SupplyHire, the School or you may terminate an Assignment on reasonable notice.

You acknowledge that the continuation of an Assignment is subject to and dependent on the continuation of the agreement entered into between SupplyHire and the School. If that agreement is terminated for any reason, the Assignment shall cease with immediate effect without liability to you, except for payment for work done up to the date of termination of the Assignment.

Unless exceptional circumstances apply, your failure to inform the School or SupplyHire of any inability to attend work as required above will be treated as termination of the Assignment by you.

SupplyHire will be entitled to terminate the Assignment from your account if the work to which you were assigned is no longer available.

At the end of each Assignment or on request you agree to deliver directly to the School (as directed) all documents (including copies), ID cards, swipe cards, equipment, passwords, pass codes and other materials belonging to the School which are in your possession, including any data produced, maintained or stored on the School's computer systems or other electronic equipment.

You consent to SupplyHire and the School and any other intermediary involved in supplying your services to the School, (such as the Umbrella) holding and processing data relating to you for legal, personnel, administrative and management purposes and, in particular, to the processing of any "sensitive personal data" as defined in the Data Protection Act 1998 relating to them including, as appropriate:
  • information about your physical or mental health or condition to monitor sick leave and take decisions as to your fitness for work;
  • your racial or ethnic origin or religious or similar beliefs to monitor compliance with equal opportunities legislation;
  • information relating to any criminal proceedings in which you have been involved for insurance purposes and to comply with legal requirements and obligations to third parties.

You consent to SupplyHire and the Umbrella making such information available to the School, to those who provide products or services to SupplyHire (such as advisers), to regulatory authorities, governmental or quasi-governmental organisations and potential purchasers of SupplyHire or any part of its business.

You consent to the transfer of such information outside the European Economic Area for purposes connected with the subject matter of these Terms and Conditions.

You confirm that:
  • the information supplied by you via the Platform is correct;
  • you have the experience, training, qualifications and any authorisation which the School considers are necessary or which are required by law or by any professional body for the Education Professional to possess in order to perform the Assignment;
  • you are not prevented by any other agreement, arrangement, restriction (including, without limitation, a restriction in favour of any employment agency, employment business school or college) or any other reason, from fulfilling your obligations under this agreement; and
  • you have valid and subsisting leave to enter,remain and work in the United Kingdom for the duration of any Assignment you may accept under these Terms and Conditions and you are not (in relation to such leave) subject to any conditions which may preclude or have an adverse effect on the Assignment.

You agree to reimburse SupplyHire and the School in connection with any loss or expenses (including legal and other professional fees and expenses) which SupplyHire or the School may suffer, sustain, incur, pay or be put to arising from or in connection with:
  • any failure by you to comply with your obligations under this agreement;
  • any negligent or fraudulent act or omission by you;
  • the disclosure by you of any Confidential Information;
  • any employment-related claim brought by you in connection with the Assignment; or
  • the infringement by you of the School's intellectual property rights.

SupplyHire reserves the right to suspend or remove your profile from the Platform, and/or restrict your access to the Platform, pending or following any investigation (for example in cases of alleged provision of fraudulent qualifications or references or alleged unprofessional or incompetent behaviour).

SupplyHire may communicate changes to these Terms and Conditions by posting revised Terms and Conditions on the Platform. Changes that may have an adverse impact on you will be communicated to you prior to posting on the Platform. Your continued use of the Platform denotes continued acceptance of its Terms and Conditions.

These Terms and Conditions shall be governed by and construed in accordance with English Law and you and the Company hereby submit to the non-exclusive jurisdiction of the English Courts

Ready to transform supply in your school?